Refund policy

Cancellation, Refund & Rescheduling Policy

Last Updated: 30/07/2026

By booking a workshop, private event, or other experience through our website, you agree to the following cancellation, refund, and rescheduling terms.

1. General Booking Terms

All workshop bookings are subject to availability and are confirmed only after successful payment.

Seats are limited and are reserved on a first-come, first-served basis.

2. Cancellations Made 48 Hours or More Before the Event

If a customer cancels at least 48 hours before the scheduled workshop start time, they are eligible for either:

A full refund, or
A free reschedule to another available session.

3. Cancellations Made Within 24 to 48 Hours of the Event

If a customer cancels within 24 to 48 hours before the scheduled workshop start time:

No refund will be issued.
One-time rescheduling may be allowed.

The rescheduled booking must be used within 60 days, subject to availability.

4. Cancellations Made Less Than 24 Hours Before the Event

If a customer cancels less than 24 hours before the scheduled workshop start time:

No refund will be issued.
No rescheduling will be allowed.

5. No-Shows

If a customer does not attend the booked session without prior notice:

No refund will be issued.
No rescheduling will be allowed.

6. Late Arrivals

Workshops begin on time. Customers who arrive late may still join the session if operationally possible, but:

No refund will be issued.
No extension of workshop time will be provided.

7. Refund Processing

Approved refunds are generally processed within 5 to 7 business days.

Payment processing or transaction fees may be deducted where applicable and permitted.

8. Rescheduling Terms

Rescheduling is subject to session availability.

48+ hours before the event: Flexible rescheduling available.
24–48 hours before the event: One-time reschedule only.
Under 24 hours before the event: No rescheduling.

Any approved rescheduled booking must be used within 60 days unless otherwise agreed in writing.

9. Capacity and Seat Availability

Each session has a fixed maximum capacity. Customers may not reserve more seats than are available at the time of booking.

If a requested booking quantity exceeds the available seats, the booking will not be completed.

If there are insufficient seats for a group booking, customers may:

Reduce the number of participants, or
Choose another available session.

We do not allow overbooking.

10. Group Bookings

One customer may reserve multiple seats for family members or friends in a single transaction, subject to remaining availability.

The total number of seats requested must be available at checkout in order for the booking to be confirmed.

11. Workshop Cancellation by Us

We reserve the right to cancel, reschedule, or modify a session due to low attendance, instructor issues, venue issues, safety concerns, or circumstances beyond our control.

If we cancel a session, customers will be offered either:

A full refund, or
The option to reschedule to another available session.

12. Private Events

Private events may require a deposit to confirm the reservation.

Deposits are non-refundable.
Date changes may be allowed with at least 72 hours’ notice.
Final participant count must be confirmed at least 48 hours before the event.

Additional terms for private events may be provided in a separate booking agreement.